Parcel shipments from customs areas are subject to customs clearance upon importation into Germany.
Please follow the instructions and recommendations below carefully.
The import of goods incurs duties and fees, which we must charge you for.
These depend on the type and material value of the goods.
Shipments with a total value (including shipping and insurance) of less than €150 are duty-free.
When specifying the value of the package contents please note the following:
These are used and defective devices whose value does not correspond to their original value.
Based on experience, values between 30 and 100 EUR are usually accepted by customs.
A proforma invoice must always be included with the shipment.
The documents must be attached to the outside of the package. Please also note the Instructions for proper packaging.
When shipping with a postal service that is a member of Weltpostverein , you will also need a customs declaration.
- You can get a form from your post office.
- Customs tariff numbers can be found below.
- Detailed description of contents: vehicle electronics vs. engine control unit (+ part number if applicable).
- It is essential to state that the device is used and defective.
- Declare your package as “commercial goods” – this is the only designation recognized by customs for repair goods.
The documents must be attached to the outside of the package. Please also note the Instructions for proper packaging.
If information is missing or incorrect in the documents the shipment will be held at customs.
Subsequent clarification by us will result in additional financial and time expenditure, which we will have to charge you for.
VAT exemption / VAT-free invoice
In order to obtain VAT exemption, it is necessary to provide proof (customs documentation) that all goods have been imported into and exported from the EU.
The following scenarios are possible, but we are only entitled to issue a VAT-free invoice if they apply exactly.
Sender’s address:
- Outside the EU
or
- Sender address in Germany (or another EU country) and import documentation from customs are available to us
Return address:
- Outside the EU
or
- Return address in Germany (or another EU country) and export documentation from customs will be provided later – in this case, we will first charge the VAT and credit it back to you upon presentation of the export documentation.
We are not authorized to make exceptions to customs legislation. In particular, we cannot issue VAT-free invoices if the sender and/or return address is in Germany and customs documentation is missing.
Last update of this page: 03.01.2024 11:38H
Please note that we cannot guarantee that this information is up to date, accurate, or complete.